Terms & Conditions

If you wish to purchase products from the Liberation Quality Drinks - Guernsey Online website, you can only do so on the terms and conditions set out below, and by ticking the Terms and Conditions button at the time of ordering you are agreeing to be bound by them. They are designed to be fair to you and to us, if you are in any doubt or require further information before ordering do not hesitate to contact us.

Contact details can be found on the contact page.

Any changes to the Terms and Conditions will be updated by this posting.

 

Alcohol sales

We are rigorous in the enforcement of the law concerning the prohibition of sales of intoxicating alcohol or tobacco to persons under the age of 18.

The law in Guernsey bans such a sale, and accordingly we will not deliver intoxicating alcohol or tobacco to anybody who appears to be under the age of 18.

In the case of a gift, the recipient must be 18 years or over and have proof of age, should we require it.

In the event of an order being placed by a person under the age of 18, or on behalf of a person under the age of 18 with an intent to supply, we will report him/her to the authorities.

We will not deliver alcohol or tobacco or release these products for collection to anyone who is, or appears to be under the age of 21 without a valid PASSPORT as identification. We reserve the right to decline any order relating thereto.

 

Alcohol Returns and Refunds

We comply with the Fair Trading (Guernsey) Ordinance. This means:

  • Consumers are entitled to a refund, repair, or replacement in certain circumstances as set out by law, including where goods are faulty, not as described, or do not meet statutory requirements.
  • Proof of purchase may be required, but this can include a receipt, bank statement, or other evidence. If we have a record of your purchase, you do not need to provide a receipt. We may request proof only if there is doubt about the transaction.
  • Refunds will be provided using the same method of payment used for the original purchase, unless you expressly agree to an alternative.
  • For distance sales (such as online purchases), you have the right to cancel your order within 14 days of receiving the goods, and receive a full refund, provided the goods are returned in accordance with the Ordinance.
  • Any return, refund, or exchange will be processed in line with your statutory rights and is not solely at our discretion.
  • We will not impose any fee for processing a refund.

 

Customer Satisfaction

If you are dissatisfied with our performance in any way, please contact us.

We aim to deal with all enquiries fairly, confidentially and quickly. We try to resolve most issues immediately, but where this is not possible; we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please contact us.

 

Prices and Payment

All prices for online orders only and do not necessarily reflect those in our shop. All prices are quoted in pounds sterling.

We accept payment by Visa, MasterCard and American Express. There is always the possibility of an error on our website. In the event of a price or typographical error clients who have purchased goods online will receive a full refund. We reserve the right to cancel any order before fulfilment.

 

Returns

Consumers who purchase goods online are entitled to cancel their order within 14 days of receiving the goods, without giving a reason, and receive a full refund. This right applies to distance contracts under the Trading Standards (Fair Trading) (Guernsey) Ordinance.

  • The cancellation period begins on the day the consumer takes possession of the goods and lasts for 14 days.
  • If you wish to cancel your order, you must inform us within this 14-day period.
  • Once you notify us of your wish to cancel, you have another 14 days to return the goods.
  • Refunds will be made using the same method of payment used for the original purchase, unless you expressly agree otherwise.
  • You may be required to cover the cost of returning the goods if you were informed of this before purchase.
  • If the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics, and functioning, a deduction may be made from your refund.
  • These rights are in addition to your statutory rights if goods are faulty, not as described, or otherwise do not meet legal standards.

·       If some or all of the products are broken or spoiled when they are delivered you should notify us as soon as possible. You may choose either to return the whole case or just the affected bottles for a refund.

  • Consumers have the right to cancel distance contracts (including online orders) for any reason within 14 days from the day they take possession of the goods. To exercise this right, you must inform us of your decision to cancel within this 14-day period.
  • If you cancel within the 14-day period, you must return the goods to us without undue delay and no later than 14 days after notifying us of your cancellation.
  • Unless otherwise agreed, you are responsible for the cost of returning the goods if you exercise your cancellation rights, provided you were informed of this before purchase.
  • Upon receipt of the returned goods (or evidence that you have sent them back), we will issue a refund using the same method of payment you used for the original transaction, unless you expressly agree otherwise. No fees will be charged for processing the refund.
  • Refunds are not solely at our discretion. In certain circumstances-such as where goods are not as described, not of satisfactory quality, or not fit for purpose-you may be entitled to a full or partial refund, repair, or replacement in accordance with your statutory rights under the Trading Standards (Fair Trading) (Guernsey) Ordinance.
  • You are not required to provide a receipt to access your statutory rights if we can otherwise verify your purchase. However, we may request proof of purchase if there is reasonable doubt about the transaction.
  • Certain goods may be excluded from cancellation rights, such as perishable items or goods that deteriorate rapidly. Please refer to our full terms for details of any exclusions that may apply.

Wine is an agricultural product and, on occasion, certain bottles may become unavailable after you place your order. If a wine you have ordered is out of stock, we will contact you before dispatching your order to suggest a suitable replacement. We will provide you with details of the proposed alternative and will only proceed with your order once we have received your express agreement to the replacement.

We will never use this as an opportunity to substitute a lower-quality wine for one you have selected. Our aim is always to offer an appropriate and comparable alternative. If you do not wish to accept the suggested replacement, you may choose to receive a refund for the unavailable item instead.

We will not send you any replacement wines without your explicit consent. If you have any concerns or questions about a suggested replacement, please let us know and we will be happy to discuss other options or arrange a refund.

We reserve the right to accept or reject your order in whole or in part, including with respect to the type or quantity of products ordered. If we are unable to fulfill your entire order as placed, we will inform you of the available items and provide you with a revised offer. You will have the option to accept or decline this revised offer. No contract will be formed, and no payment will be taken for unavailable items, until you confirm that you wish to proceed with the amended order. The price will be adjusted accordingly.

 

Right To Terminate

We reserve the right to close your account if you do not comply with our terms and conditions.

The site is provided to you free of charge and on an “as is” basis. Liberation Quality Drinks – Guernsey uses its best endeavors to maintain the site, but does not guarantee that the site will be free from defects, errors, or interruptions, or that it will be suitable for any particular purpose. Except as required by law, Liberation Quality Drinks – Guernsey will not be liable for any losses or damages (including direct, indirect, consequential, punitive, or special damages) arising from your use of, or inability to use, the site.

Nothing in these terms and conditions excludes or restricts our liability for goods where such liability cannot be excluded or restricted under the provisions of Part I of the relevant Ordinance, including section 28. Your statutory rights in relation to goods are not affected.